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The only conference providing strategic insights and focused case studies to fuel your AI capabilities

Day 1 - Tuesday, October 9th


Realising the Promise of AI
7:30

8:30
Registration, Exhibition and Welcome Coffee
8:30

8:40
Welcome Remarks

Insurance Nexus Mariana Dumont Head of New Projects Insurance Nexus

8:40

8:50
Chairperson's Opening Remarks

Chairperson: Celent Craig Beattie Senior Analyst Celent

8:50

9:00
Live Polling Session - Realising the Promise of AI

Get out your smart devices and let’s get some real-time statistics. Using live polling software, we will explore the audience's perspectives on:

  • Benchmarking the European insurance industry: tracking progress on analytics, AI, digital, and tech innovation
  • Get the big picture: the trends, the players and disruptive changes on the horizon for European insurers to keep their eyes on
  • The common priorities for the Insurance AI & Analytics Europe Summit: what would we like to take away from these two days?

Celent Craig Beattie Senior Analyst Celent

9:00

9:20
The Journey from Traditional Analytics to AI
  • Explore the organisational structure and the first steps insurers must take to leverage AI and analytics across all silos
  • Discover how SpareBank 1 is using AI to transform core business areas, including pricing and underwriting and how this will impact its business model

SpareBank1 Jon Holtan Chief Executive Officer SpareBank1

9:20

9:40
How will AI Reshape the Future of Health Insurance?
  • Discover how insurers are using AI to reduce the burden of the overall health cost. From an insurers’ perspective, where is the low-hanging fruit?
  • How to transform AI into a mainstream technology, delivering useful and customer friendly solutions

AXA Group Somesh Chandra Chief Health Officer European Markets AXA Group

9:40

10:00
Insurance IoT, AI, Big Data, Blockchain – We Have Heard Enough Insurtech Buzzwords. Let’s Talk About Real Projects
  • Explore health scoring with underlying risk models for accelerated underwriting and dynamic pricing
  • Digital engagement features for customer retention and acquisition

dacadoo Lukas Ammann Vice President Sales Europe dacadoo

10:00

10:20
Artificial Intelligence to Boost Customer Services
  • Unlock powerful data analytics that provide a wealth of information about your customer base: customer buying trends, policyholder claims history, patient medical profiling, financial and sales reporting
  • Manage structured and unstructured data and maximise the value it can add to your business, including integrating new products and personalised services into your platform through active APIs

Allianz France Anne-Sophie Grouchka Chief Customer Officer Allianz France

10:20

10:50
Networking Break
10:50

11:20
Joint Q&A and Panel Discussion – Realising the Promise of AI

SpareBank1 Jon Holtan Chief Executive Officer SpareBank1

AXA Group Somesh Chandra Chief Health Officer European Markets AXA Group

dacadoo Lukas Ammann Vice President Sales Europe dacadoo

Allianz France Anne-Sophie Grouchka Chief Customer Officer Allianz France

Mazars Michael Tripp Partner Mazars

Moderator: Celent Craig Beattie Senior Analyst Celent

From Proof of Concept to Core Business
11:20

11:40
Can AI be More than a Proof of Concept? Lessons on How to Scale Economically to Meet the Volume and Customer Experience Demands
  • Develop agile, proof of concept models and establish value quickly to stay ahead of your competition
  • Hear case studies on how to scale-up from the bench to a pilot plant, and from the pilot plant to the full-scale process
  • Discover the challenges of scaling up innovations across different business areas and how the way in which your department is structured impacts the value you can add, as well as your pace of change and implementation

Zurich Gero Gunkel Group Artificial Intelligence Lead Zurich

11:40

12:00
AI Business Applications – Moving from Blue-Sky Thinking to Practical Applications
  • Discover how insurers can start using AI tactically, not just strategically, delivering immediate value to the business
  • Business case study: learn how Urban Jungle improved the customer onboarding experience and increased conversion by embedding AI and advanced analytics into pricing and underwriting, with practical results in just two weeks

Urban Jungle Greg Smyth Co-Founder and Chief Technology Officer Urban Jungle

12:00

12:20
Profitability with Adaption, Innovation and Data Science
  • Discover how actuaries can use data science new modelling techniques to start processing vast amount of new data sources and re-imagine your company’s risk profile
  • Learn how adaptation is key and how actuaries will have to quickly adapt to new innovations and data sources to increase profitability
  • Identify the key risk behaviours in your target audience and identify new customers through better use of data: there are limitations (moral or otherwise) on which data can be used as rating factors, it is up to the actuary to work in parallel with any AI system to ensure fair trading

LexisNexis Risk Solutions Alan O’Loughlin Head of Analytics and Statistical Modelling LexisNexis Risk Solutions

12:20

12:50
Joint Q&A and Panel Discussion – Transforming Core Business Areas with AI

Zurich Gero Gunkel Group Artificial Intelligence Lead Zurich

LexisNexis Risk Solutions Alan O’Loughlin Head of Analytics and Statistical Modelling LexisNexis Risk Solutions

Urban Jungle Greg Smyth Co-Founder and Chief Technology Officer Urban Jungle

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

12:50

14:00
Networking Lunch
From RPA to Intelligent Automation
14:00

14:20
Looking Past AI and Towards Intelligent Automation - Actionable, Applicable and Achievable
  • While automating simple, repetitive processes through robotic process automation is common, many leaders are still grappling with how and where to extend into intelligent automation
  • The evolution of process automation: learn the steps to move beyond basic robotics to intelligent interaction and realise automation's enterprise-wide potential

Generali Alessandra Chiuderi Head of Group Analytics Generali

14:20

14:40
Enabling AI-driven Insurance with Automated Machine Learning
  • Discover a successful approach to apply AI in all parts of the insurance business: How can you spot opportunities? 
  • Identify and resolve the bottlenecks of applying Machine Learning on a large scale with automation: How can you execute AI opportunities?

DataRobot André Balleyguier Chief Data Scientist, EMEA DataRobot

14:40

15:00
Transformative Lessons of Data-Driven Intelligent Automation
  • Establish the right process for identifying opportunities for intelligent automation, which technologies to apply, and the best operating model for engaging both IT and business leaders
  • Use the right solution at the right time! Explore the areas where automation will drive maximum value in insurance

KPMG Dan Bolland Director, Banking KPMG

KPMG in partnership with BOARD KPMG in partnership
with BOARD

15:00

15:30
Joint Q&A and Panel Discussion – From RPA to Intelligent Automation

Generali Alessandra Chiuderi Head of Group Analytics Generali

DataRobot André Balleyguier Chief Data Scientist, EMEA DataRobot

KPMG Dan Bolland Director, Banking KPMG

Moderator: Celent Craig Beattie Senior Analyst Celent

15:30

16:00
Networking Break
The Transformative Power of Automation
16:00

16:20
Empower Business Users Through Automation Using Data Preparation Technologies
  • Automate the end to end processing of bordereau data files using data wrangling technologies
  • Reduce human error to comply with the requirements of the regulator and auditors
  • Enhance reporting with improved data integrity and quality

Charles Taylor InsureTech Ludovic Veale Director of Analytics Charles Taylor InsureTech

QIC Europe Limited (QEL) Jurriaan de Vries Operations Manager QIC Europe Limited (QEL)

16:20

16:40
Accelerate Underwriting: Switch to the Next Gear in Automation
  • Understand which types of risk can easily be automated, including the acceptance criteria, accelerating onboarding processes and improving your competitive advantage by building a faster response to market
  • Utilise unstructured data from a wide variety of sources, such as social media, IoT, external sensor data, videos and more, to improve your pricing capabilities
  • Discover the impact of automation and machine learning on talent and workforce effectiveness. What is the new role of underwriters?

Zurich Andreas Streich Head Underwriting Analytics Zurich

16:40

17:00
Fast-track Claims Handling: Make Automated Claims Work for You
  • Listen to practical examples of machine learning being used to speed up claims processes using images, sensor data and historical data to assess the severity of damages and predict repair costs
  • Put the customer experience front and centre: reduce claims processing time, remove duplication of information and rapidly pay out straightforward claims
  • Employ analytics to ensure that the right adjustor, the right information and the right adjustments are in play within your claims department

BNP Paribas Cardif Shalva Bagaturiya Chief Analytics Officer BNP Paribas Cardif

17:00

17:30
Joint Q&A and Panel Discussion – The Transformative Power of Automation

Zurich Andreas Streich Head Underwriting Analytics Zurich

BNP Paribas Cardif Shalva Bagaturiya Chief Analytics Officer BNP Paribas Cardif

BNP Paribas Cardif Ludovic Veale Director of Analytics Charles Taylor InsureTech

QIC Europe Limited (QEL) Jurriaan de Vries Operations Manager QIC Europe Limited (QEL)

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

17:30
End of Day 1 and Networking Drinks

Day 2 - Wednesday, October 10th


8:00

9:00
Registration and Welcome Coffee
9:00

9:10
Welcome Remarks

Insurance Nexus Mariana Dumont Head of New Projects Insurance Nexus

9:10

9:20
Chairperson's Opening Remarks

Celent Craig Beattie Senior Analyst Celent

9:20

9:30
Live Polling Session: Future Growth Relies on Competitiveness, Agility and Innovation – But How?

Is your organisation agile enough to survive the current pace of innovation? How many ‘innovative’ projects never came to fruition? This session will help you test the water and assess how competitive your organisation actually is in today’s market

Celent Craig Beattie Senior Analyst Celent

Connecting the Dots – Maximising Data Value
9:30

9:50
Building AI-First Products Within an Insurance Business
  • Discover how AIG Science team evolved from doing internal data science consultancy to building AI-First products
  • Explore the key criteria for success in a fast-evolving space in terms of data, talent, ways of working, and where the key areas of opportunity lie

AIG Nils Mork-Ulnes Head of Strategy, Science AIG

9:50

10:10
Limited Resources, Unlimited Opportunities - Investment Strategies to Make Analytics Count
  • With limited funding and unlimited technology to spend it on, maximise the outcome of investments to ensure long-term, continuing analytics success
  • Align resource allocation to long-term organisational goals to define investment priorities, including technology, training, staff and more
  • Make every operational plan matter: build a change-management plan that ensures revenue growth and better business performance

Collinson Jean Ortiz Perez Head of Analytics Collinson

10:10

10:30
Telematics in Context – Use Telematics Data and AI to Determine Contextual Factors Associate with Driving Behaviour
  • At-scale lessons using mobile phone data for insurance telematics
  • Telematics data can be coupled with contextual data to provide a total driving behavior picture
  • Advanced claim reconstruction using AI for natural language FNOL

CM Telematics Ben Bowne Director, Sales Engineering CM Telematics

10:30

11:00
Joint Q&A and Panel Discussion – Maximising Data Value

Collinson Jean Ortiz Perez Head of Analytics Collinson

AIG Nils Mork-Ulnes Head of Strategy, Science AIG

CM Telematics Ben Bowne Director, Sales Engineering CM Telematics

Moderator: Celent Craig Beattie Senior Analyst Celent

11:00

11:30
Networking Break
11:30

11:50
Explore the Real Time Future of Underwriting & Pricing – The Perfect Match for Your Customer’s Needs
  • Discover the opportunities to integrate advanced analytics into underwriting for more accurate risk assessment and pricing
  • Deliver personalised products using IoT-driven risk profiles and create new value propositions for your customers, like real-time risk assessment and usage-based pricing
  • Always one step ahead of the competition: the price that you offer today is only as good as what the other competitors are also offering. Use your analytics capabilities to rebase and recheck your position in the market

NN Group Roger Lewis Chief Underwriting Officer NN Group

11:50

12:10
Optimise or Liquidate – Improve Decision-Making Processes with a Cloud-Based Approach
  • Discover how insurers can leverage data from existing and new devices on a global scale
  • Deliver real-time analysis and mission critical decision making on high volume data traffic
  • Explore the ingredients to unlock value from data and guarantee maximum ROI

Telematicus Simon Ralphs Chief Executive Officer Telematicus

12:10

12:30
Improving Insurance Customer Experience Using Chatbots – Delivering Business Efficiencies and Scaling Up Customer Solutions
  • Receive a quick and easy introduction to machine learning systems and how they are trained
  • Explore how chatbots and robo-advisors will drive operational efficiencies on the customer journey; respond faster and resolve queries and complaints first-time
  • Learn the things you have to take into consideration when developing machine learning based chatbots

Ergo Digital Ventures AG Victor Thoma Project Manager Innovation Lab Ergo Digital Ventures AG

12:30

13:30
Networking Lunch
13:30

14:00
Joint Q&A and Panel Discussion – AI-Driven, Customer-Led – Success Stories

NN Group Roger Lewis Chief Underwriting Officer NN Group

Ergo Digital Ventures AG Victor Thoma Project Manager Innovation Lab Ergo Digital Ventures AG

Telematicus Simon Ralphs Chief Executive Officer Telematicus

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

14:00

14:20
The Journey Towards Data-Driven Decision Making
  • Learn to adjust vendor solutions into your company’s workflow in an agile and cost-effective manner
  • Build a customer-driven culture through analytics: mapping your customer journey in real time is the only way to truly deliver customer-first solutions
  • Deliver an accurate assessment of ‘Customer State of Mind’ with advanced analytics and an advanced, real-time data platform

Tryg Forsikring Karl Ove Aarbu Nordic Lead Modeller, PHD Tryg Forsikring

14:20

14:40
From Onboarding to Claims Processing, Use Analytics to Identify Pain Points and Reimagine Customer Experience
  • Lessons learned from carriers using real-time data such as IoT to proactively track their customers and help them manage their risks
  • Learn how insurers are using online questionnaires, customer histories, public records and other data sources in combination with big-data technologies to improve customer experience
  • Discover which sets of data you should prioritise to draw relevant insights that will have immediate impact on customer experience

Unipol Group Filippo F.G. Della Casa Head of Analytics, Leithà Unipol Group

14:40

15:00
From Improving Operational Efficiencies to Customer-Facing Innovations, Redefine the Roadmap for AI Applications
  • Ask not what AI can do for you, ask what you can do for AI
  • Empower your people through AI. Help switch their mindset from “AI is a threat” to “AI is good and it will augment me as an employee and a person”
  • From process-driven to data-driven to AI-driven: Redefine the roadmap of your business processes and data flows
  • (Case Study) NLP for Enterprise Communication Management: Expected Reaction Management powered by AI

AXA Belgium Christophe Castan Head of Artificial Intelligence, Digital Transformation AXA Belgium

15:00

15:30
Joint Q&A and Panel Discussion

Unipol Group Filippo F.G. Della Casa Head of Analytics, Leithà Unipol Group

Tryg Forsikring Karl Ove Aarbu Nordic Lead Modeller, PHD Tryg Forsikring

AXA Belgium Christophe Castan Head of Artificial Intelligence, Digital Transformation AXA Belgium

Moderator: Celent Craig Beattie Senior Analyst Celent

15:30

16:00
Focused Round Table Discussion

Delegates will break into groups based on different technological innovations to discuss the key opportunities and challenges facing implementation across insurance.

This session is an opportunity to benchmark across your industry, network with your closest peers at the event and gain targeted, relevant insights to take back to your team.

16:00
Closing Remarks and End of Conference

Day 1 - Tuesday, October 9th


Realising the Promise of AI
7:30

8:30
Registration, Exhibition and Welcome Coffee
8:30

8:40
Welcome Remarks

Insurance Nexus Mariana Dumont Head of New Projects Insurance Nexus

8:40

8:50
Chairperson's Opening Remarks

Chairperson: Celent Craig Beattie Senior Analyst Celent

8:50

9:00
Live Polling Session - Realising the Promise of AI

Get out your smart devices and let’s get some real-time statistics. Using live polling software, we will explore the audience's perspectives on:

  • Benchmarking the European insurance industry: tracking progress on analytics, AI, digital, and tech innovation
  • Get the big picture: the trends, the players and disruptive changes on the horizon for European insurers to keep their eyes on
  • The common priorities for the Insurance AI & Analytics Europe Summit: what would we like to take away from these two days?

Celent Craig Beattie Senior Analyst Celent

9:00

9:20
The Journey from Traditional Analytics to AI
  • Explore the organisational structure and the first steps insurers must take to leverage AI and analytics across all silos
  • Discover how SpareBank 1 is using AI to transform core business areas, including pricing and underwriting and how this will impact its business model

SpareBank1 Jon Holtan Chief Executive Officer SpareBank1

9:20

9:40
How will AI Reshape the Future of Health Insurance?
  • Discover how insurers are using AI to reduce the burden of the overall health cost. From an insurers’ perspective, where is the low-hanging fruit?
  • How to transform AI into a mainstream technology, delivering useful and customer friendly solutions

AXA Group Somesh Chandra Chief Health Officer European Markets AXA Group

9:40

10:00
Insurance IoT, AI, Big Data, Blockchain – We Have Heard Enough Insurtech Buzzwords. Let’s Talk About Real Projects
  • Explore health scoring with underlying risk models for accelerated underwriting and dynamic pricing
  • Digital engagement features for customer retention and acquisition

dacadoo Lukas Ammann Vice President Sales Europe dacadoo

10:00

10:20
Artificial Intelligence to Boost Customer Services
  • Unlock powerful data analytics that provide a wealth of information about your customer base: customer buying trends, policyholder claims history, patient medical profiling, financial and sales reporting
  • Manage structured and unstructured data and maximise the value it can add to your business, including integrating new products and personalised services into your platform through active APIs

Allianz France Anne-Sophie Grouchka Chief Customer Officer Allianz France

10:20

10:50
Networking Break
10:50

11:20
Joint Q&A and Panel Discussion – Realising the Promise of AI

SpareBank1 Jon Holtan Chief Executive Officer SpareBank1

AXA Group Somesh Chandra Chief Health Officer European Markets AXA Group

dacadoo Lukas Ammann Vice President Sales Europe dacadoo

Allianz France Anne-Sophie Grouchka Chief Customer Officer Allianz France

Mazars Michael Tripp Partner Mazars

Moderator: Celent Craig Beattie Senior Analyst Celent

From Proof of Concept to Core Business
11:20

11:40
Can AI be More than a Proof of Concept? Lessons on How to Scale Economically to Meet the Volume and Customer Experience Demands
  • Develop agile, proof of concept models and establish value quickly to stay ahead of your competition
  • Hear case studies on how to scale-up from the bench to a pilot plant, and from the pilot plant to the full-scale process
  • Discover the challenges of scaling up innovations across different business areas and how the way in which your department is structured impacts the value you can add, as well as your pace of change and implementation

Zurich Gero Gunkel Group Artificial Intelligence Lead Zurich

11:40

12:00
AI Business Applications – Moving from Blue-Sky Thinking to Practical Applications
  • Discover how insurers can start using AI tactically, not just strategically, delivering immediate value to the business
  • Business case study: learn how Urban Jungle improved the customer onboarding experience and increased conversion by embedding AI and advanced analytics into pricing and underwriting, with practical results in just two weeks

Urban Jungle Greg Smyth Co-Founder and Chief Technology Officer Urban Jungle

12:00

12:20
Profitability with Adaption, Innovation and Data Science
  • Discover how actuaries can use data science new modelling techniques to start processing vast amount of new data sources and re-imagine your company’s risk profile
  • Learn how adaptation is key and how actuaries will have to quickly adapt to new innovations and data sources to increase profitability
  • Identify the key risk behaviours in your target audience and identify new customers through better use of data: there are limitations (moral or otherwise) on which data can be used as rating factors, it is up to the actuary to work in parallel with any AI system to ensure fair trading

LexisNexis Risk Solutions Alan O’Loughlin Head of Analytics and Statistical Modelling LexisNexis Risk Solutions

12:20

12:50
Joint Q&A and Panel Discussion – Transforming Core Business Areas with AI

Zurich Gero Gunkel Group Artificial Intelligence Lead Zurich

LexisNexis Risk Solutions Alan O’Loughlin Head of Analytics and Statistical Modelling LexisNexis Risk Solutions

Urban Jungle Greg Smyth Co-Founder and Chief Technology Officer Urban Jungle

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

12:50

14:00
Networking Lunch
From RPA to Intelligent Automation
14:00

14:20
Looking Past AI and Towards Intelligent Automation - Actionable, Applicable and Achievable
  • While automating simple, repetitive processes through robotic process automation is common, many leaders are still grappling with how and where to extend into intelligent automation
  • The evolution of process automation: learn the steps to move beyond basic robotics to intelligent interaction and realise automation's enterprise-wide potential

Generali Alessandra Chiuderi Head of Group Analytics Generali

14:20

14:40
Enabling AI-driven Insurance with Automated Machine Learning
  • Discover a successful approach to apply AI in all parts of the insurance business: How can you spot opportunities? 
  • Identify and resolve the bottlenecks of applying Machine Learning on a large scale with automation: How can you execute AI opportunities?

DataRobot André Balleyguier Chief Data Scientist, EMEA DataRobot

14:40

15:00
Transformative Lessons of Data-Driven Intelligent Automation
  • Establish the right process for identifying opportunities for intelligent automation, which technologies to apply, and the best operating model for engaging both IT and business leaders
  • Use the right solution at the right time! Explore the areas where automation will drive maximum value in insurance

KPMG Dan Bolland Director, Banking KPMG

KPMG in partnership with BOARD KPMG in partnership
with BOARD

15:00

15:30
Joint Q&A and Panel Discussion – From RPA to Intelligent Automation

Generali Alessandra Chiuderi Head of Group Analytics Generali

DataRobot André Balleyguier Chief Data Scientist, EMEA DataRobot

KPMG Dan Bolland Director, Banking KPMG

Moderator: Celent Craig Beattie Senior Analyst Celent

15:30

16:00
Networking Break
The Transformative Power of Automation
16:00

16:20
Empower Business Users Through Automation Using Data Preparation Technologies
  • Automate the end to end processing of bordereau data files using data wrangling technologies
  • Reduce human error to comply with the requirements of the regulator and auditors
  • Enhance reporting with improved data integrity and quality

Charles Taylor InsureTech Ludovic Veale Director of Analytics Charles Taylor InsureTech

QIC Europe Limited (QEL) Jurriaan de Vries Operations Manager QIC Europe Limited (QEL)

16:20

16:40
Accelerate Underwriting: Switch to the Next Gear in Automation
  • Understand which types of risk can easily be automated, including the acceptance criteria, accelerating onboarding processes and improving your competitive advantage by building a faster response to market
  • Utilise unstructured data from a wide variety of sources, such as social media, IoT, external sensor data, videos and more, to improve your pricing capabilities
  • Discover the impact of automation and machine learning on talent and workforce effectiveness. What is the new role of underwriters?

Zurich Andreas Streich Head Underwriting Analytics Zurich

16:40

17:00
Fast-track Claims Handling: Make Automated Claims Work for You
  • Listen to practical examples of machine learning being used to speed up claims processes using images, sensor data and historical data to assess the severity of damages and predict repair costs
  • Put the customer experience front and centre: reduce claims processing time, remove duplication of information and rapidly pay out straightforward claims
  • Employ analytics to ensure that the right adjustor, the right information and the right adjustments are in play within your claims department

BNP Paribas Cardif Shalva Bagaturiya Chief Analytics Officer BNP Paribas Cardif

17:00

17:30
Joint Q&A and Panel Discussion – The Transformative Power of Automation

Zurich Andreas Streich Head Underwriting Analytics Zurich

BNP Paribas Cardif Shalva Bagaturiya Chief Analytics Officer BNP Paribas Cardif

BNP Paribas Cardif Ludovic Veale Director of Analytics Charles Taylor InsureTech

QIC Europe Limited (QEL) Jurriaan de Vries Operations Manager QIC Europe Limited (QEL)

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

17:30
End of Day 1 and Networking Drinks

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

Day 2 - Wednesday, October 10th


8:00

9:00
Registration and Welcome Coffee
9:00

9:10
Welcome Remarks

Insurance Nexus Mariana Dumont Head of New Projects Insurance Nexus

9:10

9:20
Chairperson's Opening Remarks

Celent Craig Beattie Senior Analyst Celent

9:20

9:30
Live Polling Session: Future Growth Relies on Competitiveness, Agility and Innovation – But How?

Is your organisation agile enough to survive the current pace of innovation? How many ‘innovative’ projects never came to fruition? This session will help you test the water and assess how competitive your organisation actually is in today’s market

Celent Craig Beattie Senior Analyst Celent

Connecting the Dots – Maximising Data Value
9:30

9:50
Building AI-First Products Within an Insurance Business
  • Discover how AIG Science team evolved from doing internal data science consultancy to building AI-First products
  • Explore the key criteria for success in a fast-evolving space in terms of data, talent, ways of working, and where the key areas of opportunity lie

AIG Nils Mork-Ulnes Head of Strategy, Science AIG

9:50

10:10
Limited Resources, Unlimited Opportunities - Investment Strategies to Make Analytics Count
  • With limited funding and unlimited technology to spend it on, maximise the outcome of investments to ensure long-term, continuing analytics success
  • Align resource allocation to long-term organisational goals to define investment priorities, including technology, training, staff and more
  • Make every operational plan matter: build a change-management plan that ensures revenue growth and better business performance

Collinson Jean Ortiz Perez Head of Analytics Collinson

10:10

10:30
Telematics in Context – Use Telematics Data and AI to Determine Contextual Factors Associate with Driving Behaviour
  • At-scale lessons using mobile phone data for insurance telematics
  • Telematics data can be coupled with contextual data to provide a total driving behavior picture
  • Advanced claim reconstruction using AI for natural language FNOL

CM Telematics Ben Bowne Director, Sales Engineering CM Telematics

10:30

11:00
Joint Q&A and Panel Discussion – Maximising Data Value

Collinson Jean Ortiz Perez Head of Analytics Collinson

AIG Nils Mork-Ulnes Head of Strategy, Science AIG

CM Telematics Ben Bowne Director, Sales Engineering CM Telematics

Moderator: Celent Craig Beattie Senior Analyst Celent

11:00

11:30
Networking Break
11:30

11:50
Explore the Real Time Future of Underwriting & Pricing – The Perfect Match for Your Customer’s Needs
  • Discover the opportunities to integrate advanced analytics into underwriting for more accurate risk assessment and pricing
  • Deliver personalised products using IoT-driven risk profiles and create new value propositions for your customers, like real-time risk assessment and usage-based pricing
  • Always one step ahead of the competition: the price that you offer today is only as good as what the other competitors are also offering. Use your analytics capabilities to rebase and recheck your position in the market

NN Group Roger Lewis Chief Underwriting Officer NN Group

11:50

12:10
Optimise or Liquidate – Improve Decision-Making Processes with a Cloud-Based Approach
  • Discover how insurers can leverage data from existing and new devices on a global scale
  • Deliver real-time analysis and mission critical decision making on high volume data traffic
  • Explore the ingredients to unlock value from data and guarantee maximum ROI

Telematicus Simon Ralphs Chief Executive Officer Telematicus

12:10

12:30
Improving Insurance Customer Experience Using Chatbots – Delivering Business Efficiencies and Scaling Up Customer Solutions
  • Receive a quick and easy introduction to machine learning systems and how they are trained
  • Explore how chatbots and robo-advisors will drive operational efficiencies on the customer journey; respond faster and resolve queries and complaints first-time
  • Learn the things you have to take into consideration when developing machine learning based chatbots

Ergo Digital Ventures AG Victor Thoma Project Manager Innovation Lab Ergo Digital Ventures AG

12:30

13:30
Networking Lunch
13:30

14:00
Joint Q&A and Panel Discussion – AI-Driven, Customer-Led – Success Stories

NN Group Roger Lewis Chief Underwriting Officer NN Group

Ergo Digital Ventures AG Victor Thoma Project Manager Innovation Lab Ergo Digital Ventures AG

Telematicus Simon Ralphs Chief Executive Officer Telematicus

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

14:00

14:20
The Journey Towards Data-Driven Decision Making
  • Learn to adjust vendor solutions into your company’s workflow in an agile and cost-effective manner
  • Build a customer-driven culture through analytics: mapping your customer journey in real time is the only way to truly deliver customer-first solutions
  • Deliver an accurate assessment of ‘Customer State of Mind’ with advanced analytics and an advanced, real-time data platform

Tryg Forsikring Karl Ove Aarbu Nordic Lead Modeller, PHD Tryg Forsikring

14:20

14:40
From Onboarding to Claims Processing, Use Analytics to Identify Pain Points and Reimagine Customer Experience
  • Lessons learned from carriers using real-time data such as IoT to proactively track their customers and help them manage their risks
  • Learn how insurers are using online questionnaires, customer histories, public records and other data sources in combination with big-data technologies to improve customer experience
  • Discover which sets of data you should prioritise to draw relevant insights that will have immediate impact on customer experience

Unipol Group Filippo F.G. Della Casa Head of Analytics, Leithà Unipol Group

14:40

15:00
From Improving Operational Efficiencies to Customer-Facing Innovations, Redefine the Roadmap for AI Applications
  • Ask not what AI can do for you, ask what you can do for AI
  • Empower your people through AI. Help switch their mindset from “AI is a threat” to “AI is good and it will augment me as an employee and a person”
  • From process-driven to data-driven to AI-driven: Redefine the roadmap of your business processes and data flows
  • (Case Study) NLP for Enterprise Communication Management: Expected Reaction Management powered by AI

AXA Belgium Christophe Castan Head of Artificial Intelligence, Digital Transformation AXA Belgium

15:00

15:30
Joint Q&A and Panel Discussion

Unipol Group Filippo F.G. Della Casa Head of Analytics, Leithà Unipol Group

Tryg Forsikring Karl Ove Aarbu Nordic Lead Modeller, PHD Tryg Forsikring

AXA Belgium Christophe Castan Head of Artificial Intelligence, Digital Transformation AXA Belgium

Moderator: Celent Craig Beattie Senior Analyst Celent

15:30

16:00
Focused Round Table Discussion

Delegates will break into groups based on different technological innovations to discuss the key opportunities and challenges facing implementation across insurance.

This session is an opportunity to benchmark across your industry, network with your closest peers at the event and gain targeted, relevant insights to take back to your team.

16:00
Closing Remarks and End of Conference

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