In many ways the claims department is subject to the greatest amount of pressure within an insurance company. The modern, digital-savvy customer must experience a level of service that dispels any thought of switching provider. To achieve high levels of retention, market leaders, in this ‘moment of truth’ ensure that their claims function is smooth, speedy and fair. The most successful insurers provide flexibility in communication, seamless omnichannel experiences and clarity in the claim’s progress. It’s not easy. But it’s happening.
At Connected Claims Europe, we provide a roadmap from senior strategic thinking, right down to hands-on training and expertise within the claims handler departments. You can expect a full appraisal of the most successful technologies; AI & machine learning, chatbots, automation, apps, and how they have been integrated into existing claims functions. Don’t hesitate, join us in London, and provide your customers with the best possible claims experience.