Deliver the Digital Claims Experience

Achieving Claims Innovation In An Age Of Disruption
  • 70%Insurer attendance
  • 1,000+Attendees
  • 20+speakers

The definitive event for senior claims executives

It has never been more important for insurers to make claims the focal point of innovation, agility and investment.

The next generation of claims is on the horizon, as AI, machine-learning, telematics, IoT and payment solutions are paving the way for the customer experience that will give Amazon and Uber a run for their money. Now is the time to win customers hearts, build your innovation dream team and deliver the definitive digital claims experience for all. The entire industry needs to pull together or risk falling behind.

That’s why Reuters Events Insurance are bringing you Connected Claims Europe Virtual – we want to provide a platform that enables the entire industry to come together to share solutions, forge new business relationships and change the way we think about claims.

Join 1,000+ senior claims executives!

Book your pass for access to live Q&As, panels and our virtual networking platform

2020 speakers – thought leaders with global responsibilities

Ian M. Thompson - Headshot
Zurich - Logo

Ian M. Thompson Group Chief Claims Officer Zurich

Mario Ricco - Headshot
Generali - Logo

Mario Ricco Global Head of Claims Generali


Graham Gibson - Headshot
Allianz UK - Logo

Graham Gibson Chief Claims Officer Allianz UK

Missing Headshot

Désirée Metraux


Lorenzo Morganti - Headshot
AXA - Logo

Lorenzo Morganti Big Data/AI Senior Project Lead AXA

Martin Kroos - Headshot
Achmea - Logo

Martin Kroos Head of Claims Achmea

Join 1,000+ senior claims executives!

Book your pass for access to live Q&As, panels and our virtual networking platform

Your Free Taster Pass for Connected Claims Europe

Connected Claims Europe Virtual is where the future of claims is decided as the world undergoes unprecedented changes.

In order to allow insurers across the globe to join us, we are offering free Taster Passes for the event – here is how you can get involved with a free Taster Pass:


  • Access to the Day One Opening Keynote with Ian M. Thompson (Group Chief Claims Officer, Zurich) as he explores the new strategic priorities for claims organisations
  • Access to our brand-new networking platform where you can connect with other insurance executives and partners
  • Visit our fully virtual exhibition to meet with the solution partner that could be the one to transform your claims organisation

Learn from 32+ online sessions and interact with 30+ speakers

Watch Live Watch presentations, fireside chats and panel discussions from top industry thought leaders all day, every day!

Discuss Comment and question in real time. Spark conversations with your 1,000+ fellow attendees. Follow up with interesting ideas in the digital networking suite!

Question Get in-depth answers in real-time in our live Q&A sessions in each presentation and panel!

On-Demand Missed a session? Catch-up in your own time through our on-demand service. Imagine Netflix but the best of immersive enterprise thought leadership.

A Brand New Virtual Exhibition If you want to find the solution providers that are driving innovation for claims, whether it’s FNOL, estimation, customer engagement or payment, you can find your next insurtech partner in our digital exhibition. Don’t forget to leave a digital business card!

Audience Interactivity We know that opportunities to interact with your peers are what make events special. That’s why wherever possible and using the latest technology we will continue to deliver live Q&As, breakout sessions & workshops and audience polls.

Join 1,000+ senior claims executives!

Book your pass for access to live Q&As, panels and our virtual networking platform

Why Connected Claims Europe Virtual is the must attend event

Business-critical insights

Hear insights delivered by senior executives from across the entire claims ecosystem, all of which will determine the strategies for claims for years to come

Industry leaders take the stage

Join Chief Claims Officers, Heads of Claims, experts in fraud, supply chain and analytics from Allianz, AXA, Achmea, Generali, OCC, Zurich and more

One-to-one networking service

Connect with 1,000+ insurance executives, thought leaders and solution partners that are transforming the industry through our networking platform


One stop shop

Maintain access to all of the latest solutions that are transforming the industry, now just a few clicks away

Knowledge on-demand

With our virtual event, you have the opportunity to view all of the industry-leading presentations, Q&As and panels at your own convenience after the event has concluded

A fully interactive event

Get all your burning questions about what to do next answered by the leaders of the industry through our live discussions with Chief Claims Officers, Heads of Claims, Customer, Analytics and more


The agenda at a glance

Day One – 18th August

00:00am–00:00am

  • The New Claims Strategy - Claims Innovation in a Changed World
  • Fireside Chat: The Partnerships That Matter - How Insurers, Insurtechs and Regulators Can Work Together
  • Panel Discussion: Virtual Claims Handling - The New Normal for Claims?
  • Win Customer Hearts and Minds for Long-Term Customer Satisfaction
  • Fireside Chat: The Digital Claims Future
  • Panel Discussion: Deliver Empathy at Scale
  • The New Way to Do Business – Claims Supply Chains in a Post-Pandemic World

Day Two – 19th August

00:00am–00:00am

  • Why Data Is More Important Than Ever In The Age of Digital
  • Fireside Chat: What Opportunities Lie Ahead For Claims?
  • Panel Discussion: Facing Fraud - How Interdepartmental Cooperation Can Unlock New Fraud-Fighting Capabilities
  • Unleash People Potential In Claims
  • Fireside Chat: The New Claims Supply Chain Future
  • Panel Discussion: The Holy Grail of Insurance Claims – Anticipate Customer Needs
  • Thrive in a Digital World

Join 1,000+ senior claims executives!

Book your pass for access to live Q&As, panels and our virtual networking platform

5 Reasons Connected Claims Europe Virtual is a must-attend event

  1. Europe’s most senior gathering for claims executives – Join the largest gathering of C-level claims executives for the same level of private networking and interactivity you would expect from a physical event
  2. Chief Claims Officer keynotes– The keynote presentations for our event are delivered by Chief Claims Officers and Heads of Claims from leading insurers such as Zurich and Generali, giving you learnings that you can use to achieve your own digital claims dreams
  3. Exclusive #ClaimsTech workshops– Join leading insurtechs for deep-dives into case studies on IoT, telematics, payments, AI and ML and much more so you can make the most informed investment choices
  4. Something for everyone – Whether you are rooted firmly in claims or you are in fraud, supply chain, HR, data & analytics or IT, there is something for you in our research-driven agenda delivered by those driving change in the industry
  5. A year’s business in just two days – With our virtual exhibition and networking opportunities, you can continue to build business connections that will secure your future

Attended by innovators from:

Admiral's Logo
Ageas's Logo
Allianz's Logo
Aon's Logo


Aviva's Logo

AXA's Logo
BNP_Paribas_Cardif's Logo
Bought_By_Many's Logo


Chubb's Logo
Folksam's Logo

Generali's Logo
Gjensidige's Logo


If_Insurance's Logo
MAPFRE's Logo
NFU_Mutual's Logo

RSA's Logo


Swiss_Re's Logo
Travelers's Logo
Trygg_Hansa's Logo
Zurich's Logo



Representatives include:
  • Chief Claims Officer
  • Chief Executive Officer
  • Chief Operating Officer
  • Head of Claims
  • Head of Customer Management
  • Chief Data Officer
  • Head of Nordic Operations
  • Head of Business Development, Claims
  • Country Manager, Digital Transformation
  • Chief Information Officer
  • MD of Claims and Underwriting
  • Head of Claims Supply Chain
  • Claims Partnership Manager

Join 1,000+ senior claims executives!

Book your pass for access to live Q&As, panels and our virtual networking platform

Here to help

Get in touch with the Reuters Events Insurance team