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Your customer demands a speedy, transparent and bespoke claims experience.

Your organisation requires absolute efficiency, accuracy and flawless technological integration.

Look left and right and you will know that the standard of service has never been higher. The possibility that technology has provided, combined with your expertise means that the race to meet the customers’ exceedingly high expectations is on.

Connected Claims Europe is here for you. This event reveals precisely how the leading European insurers are transforming the claims function. This is your opportunity to hear the market leaders’ success stories and lessons learned. Walk away with insights that ensure your company survives a turbulent but exciting period of change and opportunity.

By sharing innovative ideas around claims efficiency, customer experience and accuracy in claims you can leave the event with practical advice and actionable strategies so that you will become the market leader.

Only once a year do Europe’s leading C-Level claims executives gather to share insight on how claims transformation must progress. Can you afford to miss out on these invaluable insights?

The one-stop event for the most senior claims executives in Europe tasked with bringing about great change. — Mario Ricco, Global Chief Claims Officer, Generali

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Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates

Thought-leaders with global responsibility

2018 saw senior claims leaders from across Europe that shared case-study insights on how their organisations simultaneously raised efficiency levels and dazzled customers.

Mario Ricco
Mario Ricco


Global Head of Claims

Thomas Schreiner
Thomas Schreiner

Munich Re

Head of Claims Data, Systems and Analytics

Andrea Lorenzoni
Andrea Lorenzoni


Global Chief Claims Officer of Commercial Insurance

Sam White
Sam White

Freedom Services Group, Freedom Brokers, Action 365 and Pukka Insure

CEO & Founder

Andrew Morrish
Andrew Morrish


UK Claims Director

Alessandro Paoli
Alessandro Paoli


Global Head of Claims Strategy Development & Delivery

Martin Ashfield
Martin Ashfield


UK Claims Technical Director

Jan-Erik Fredriksson
Jan-Erik Fredriksson

If Insurance

Nordic Head of Digital and Business Development, Claims

Pre-order the event brochure

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates

Walk away with practical strategies to transform your claims, including:

  • Connect and Digitise Your Supply Chain for an Effortless Customer Experience: enable greater data sharing amongst different parts of your business to gain speed, reduce costs and the need for different customer touch-points, delivering more transparent and customer-centric claims
  • Exceed the High Expectations of the Digitally Empowered Customer: deliver hyper-personalisation, incorporate dynamic customer communication and enable multiconnected engagement across digital and traditional channels, utilising automation and robotics to increase claims resolution
  • Drive Efficiency and Save Money: design strategies and implement technology that accelerate claims processing, reducing human error and executing straight through processing of a claim
  • Ensure Your Team Has the Right Profile and Skills for The Claims Handlers of Tomorrow: get your workforce buy-in by building human-automation combinations that are more efficient, effective and impactful
  • Use Data Insights to Deliver More with Less: from advanced analytics to effective data management and storage, listen to the practical cases of how insurers are using their data to redesign claims, drive costs down, remove duplication and achieve greater accuracy at each stage

Pre-order the event brochure

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates

Latest Updates

Mission Statement:


Insurers are made or broken by a successful claims function. Those that are willing to invest in serving their customers and operational efficiency now will be tomorrow’s success stories. Now is the time to act because frankly, we have entered a phase of delivery and there’s no turning back. Insurers must aim high for outstanding claims, that integrate innovative tech with customer-centric culture. The question is, who will stand up and prosper in the most turbulent but exciting period in the history of this industry? Don’t get left behind and join us in Amsterdam.


The trusted meeting place for 250+ senior claims executives in Europe

2018 saw insurer representations from the following organisations including Chief Claims Officers/ Head of Claims/ Customer/ Digital/ Claims IT & Technology roles


Sample List of Conference Attendee Job Titles

Chief Claims OfficerGlobal Head of Claims
Claims Strategy & DeliveryTechnical Claims Manager
Head of Claims, CommercialDirector of Casualty Claims
Head of Claims Data & AnalyticsHead of Transformation
Innovation LeadHead of Process Development
Director of Claims AutomationClaims Operations Excellence
Director of Claims ProcessesGlobal Head of Claims Portfolio
Claims Innovation Lead, NordicsClaims & Customer Relations Director
European Portfolio Head of ClaimsHead of Analytics
Chief Information OfficerChief Data Officer
Head of Supply Chain TechnologyProcess Automation Manager
Claims Manager, UKBusiness Development Manager

Pre-order the event brochure

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates

5 reasons you cannot miss Connected Claims Europe 2019

  1. Europe’s most senior gathering for Claims executives: Join 250+ C-Level peers and colleagues to build your network, benchmark, debate and learn from the best minds in the industry. With our ‘Brella’ networking app you can schedule 1:1 meetings before you even arrive on site.
  2. Chief Claims Officers’ keynotes: This is your chance to hear from and network with industry heavyweights with global responsibility from Europe’s leading incumbent insurers, and take these learnings back to your office
  3. Exclusive #ClaimsTech workshops: Discover how to ace technology implementation with cases studies on AI, IoT, image analytics and more, presented by both insurers and solution providers so that you can make an informed investment decisions
  4. Get the big picture, and the detail: Through insurer case studies explore the specific strategies for process optimisation, improved customer experience and innovative tech all under one roof. This is your one-stop conference to shape your strategy for the coming 12 months
  5. C-Suite boardroom strategy session – Invitation Only: Get the blue print for business transformation, and make change a habit by using behavioural design to develop human potential to drive cultural shifts

250+ attendees

16+ hours of networking on-site

50+ insurer speakers with case studies

3 deep-dive practical workshops

BrellaOnly the BEST networking at Connected Claims Europe 2019

We believe in maximising your experience on site, and that’s why we’ve invested time and energy to ensure you meet everyone you’d like to. Aside from conference sessions that encourage interaction between the insurers and the innovators, we also use an excellent networking app called ‘ Brella. ’ Before you arrive at the event you can schedule a series of short 1:1 meetings with your key targets. This is a very effective way of ordering your networking goals and taking even more value from the conference. This is free to all conference attendees. If you’d like to find out more, just get in touch.

Pre-order the event brochure

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates

Featuring an agenda full of detailed and practical case studies:

bringing together CCOs, Head of Customer and Technology/IT means 50+ case studies that uncover the key to streamlining claims

Strategy & Thought-Leadership



Pre-order the event brochure

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates

The Number 1 claims event in Europe as recommended by its attendees

Pre-order the event brochure

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates