Past & Upcoming Content

Connect Your Claims Tech to Deliver a Seamless Claims Experience Webinar

Hear exclusive insights from Colin Asselstine (VP Claims, RSA Group), Lorenzo Morganti (Big Data/AI Senior Project Lead, AXA), Jeff Saye (Global Practice Leader - Insurance, Genpact) and Bryan Falchuk (Founder & Managing Partner, Insurance Evolution Partners) as they explore how insurance carriers can create a seamless claims experience for customers and staff by leveraging new tools - the key being claims analytics.

The New Claims Agenda - Strategic Priorities for Claims in the New Insurance Landscape

Hear insights from leading insurance executives and insurance thought leaders into the new strategic priorities for claims organizations in this new age of disruption.

Graham Gibson (Chief Claims Officer, Allianz UK), Mario Ricco (Global Head of Claims, Generali), Adrien Cohen (Co-Founder and President, Tractable) and Greg Donaldson (Senior Analyst, Aite Group) share their thoughts in this exclusive webinar.

Claims Like Never Before – Agility, Leadership and Collaboration for a Seamless Claims Experience

Through this time of rapid change and extreme uncertainty, both customers and the claims workforce need more support and care than ever before.

How can insurers deliver the optimal experience for both employees and customers through a time of unprecedented change?

Hear from Eric Brandt (SVP and Chief Claims Officer, Allstate), Mike Fiato (Chief Claims Officer, Liberty Mutual), Sean Burgess (Chief Claims Officer, USAA) and James Spears (Head of Automotive, Tractable) as they share their industry-leading insights:

• Be agile and exceed customer expectations: Leverage the right strategies and technologies, from chatbots at first notice of loss to AI-driven estimation, and get the customer what they need faster than they would expect
• Lead the next generation of claims innovators: In a time when employee experience is as important as that of the customer, learn how to manage the current and oncoming generations of the claims workforce and adapt your leadership style to this age of disruption
• Build innovation partnerships: Work with your insurtech partners to optimize the benefits for your claims workforce and customers through faster cycle times and AI-assisted decision-making

Overcome the Press on Resources for Claims Innovation

Shifting demographic, rising customer expectations, and higher costs from catastrophic events are all increasing the pressure on claims organizations. Carriers need to be more agile and efficient than ever with fewer resources at their disposal.

How do you operate with agility and unprecedented efficiency without breaking the bank?

Discover how Jeanette Ward (Chief Operating Officer, Texas Mutual Insurance), Don Jones (Head of Claims, Mass Mutual), Geoffrey Branch (AVP, Special Investigations, Swiss Re) and Kedar Kamalapurkar (Claims Operations Transformation Leader, Deloitte Consulting LLP) are overcoming the press on resources to build a more agile claims experience for customers in times of need.

By listening to this webinar recording you will explore:

• Overcome the Press on Resources: Strategically invest in technology at FNOL to triage claims and create hyper-efficient workflows to make the most of limited resources
• The New Tools of the Trade: Arm adjusters with data and technology they need to maximize their individual efficiencies using AI-driven case prioritization and image analytics for low value, high frequency claims
• Detect to Protect: Detect high exposure fraud early to increase the frequency of higher quality referrals to SIU and save valuable time and resources

Deliver Empathy at Scale with Liberty Mutual, Farmers, AAA and LexisNexis Risk Solutions

Insurance Carriers need speed now. Customers want speed now. But fast, seamless claims is pointless when empathy is lacking. How do you strike the right balance between automation and the human touch?

Listen to Samantha Santiago (Head of Claims Strategy & Automation, Farmers Insurance), Lori Pon (Director of Claims Transformation and Claim Service Center, AAA), and Bill Brower (Vice President – Auto Claims, LexisNexis Risk Solutions) to learn how to scale empathy through automation.

Registrants to the webinar, sponsored by LexisNexis Risk Solutions, can expect to explore the following:

• Give the customer more than they expect! Boost NPS whilst reducing cycle times by automating routine processes to offer a seamless customer experience that gives the customer the power of choice
• Quick Wins with Quick Estimates: Integrate image analytics AI and automated documentation for increased accuracy and estimation speed to see reduced loss adjustment costs
• Create a Superior Employee Experience: Reallocate your claims teams to focus on complex claims to maximize human efficiencies and provide true job satisfaction
• Be There 24/7: Deploy AI and Chatbots to handle routine claims 24 hours a day to be there for customers at any time they need you

Results Driven Claims Innovation Unlock the Real Value of Claims Tech

77% of insurance carriers are increasing their investments in innovative tech to achieve seamless claims. From AI, ML, satellite imagery, IoT, chatbots and more, how can carriers prioritize, integrate and fully maximize the power of claims tech?

Insurance Nexus brought together a team of experts including, Eric Spencer (Chief Claims Officer, Ameriprise), Fred Lemire (Director, Claims Administration, AIG), Amrish Singh (Head of Product, Metromile) and Bryan Falchuk (former Head of Claims at Hiscox USA) to discuss how to unlock the real value of claims tech.

Listen to the webinar and get insights on how to:

• Achieve Impact Amongst Innovation: Prioritize tech depending on the potential scale of impact, aligning outcomes with business goals
• Put the Human Touch in Touchless: Balance empathy with efficiency in the race towards automated claims
• Solve the Pain Points: Combine long-term transformation with quick wins to erase the biggest customer pain points immediately

Deliver a Seamless Claims Customer Experience Using Innovative Tech

Hear from the Chief Claims Officer, Generali, Nordic Head of Digital Claims, If P&C and Eddie Longworth (JEL Consulting) on actionable insights to develop your strategy, including;

• Process claims quicker and give the customer control: Use process automation, self-service claims options and straight through processing, rapidly reduce claims resolution times, to make customers happy and save you time and money
• Keep customers in the loop and reduce frustration: Overcome the biggest complaint - not knowing the claim status. Deliver real-time updates using automated communication, customer portals and equipping all touchpoints with up to date information
• Engage with customers through their preferred channel: With a variety of communication preferences from a traditional broker relationship to digital, deliver a seamless customer experience using a single source of data automatically updating across channels

The Future of Connected Claims

Claims is standing on the brink of transformation as new technologies drive unprecedented business efficiency and superior customer experience.

So how can carriers use this opportunity to create a competitive advantage through exceptional customer service?

As part of the lead up for Connected Claims USA, Insurance Nexus will talk to the Chief Claims Officer at USAA and Chief Customer Advocate at Esurance to share a sneak peek of the most exciting two-day summit in the claims industry.

This webinar will give you the insights you need to improve operational efficiency and customer service and create a competitive advantage, including:

• Achieve seamless experience: hear about the strategies and tools that Sean Burgess (Chief Claims Officer, USAA) uses to exceed customer expectations
• Succeed in the age of customer: get exclusive insights from Eric Brandt (Chief Customer Advocate at Esurance) on how to drive a customer-obsessed culture to make the experience of buying, owning and using insurance surprisingly painless
• Automatically turn data to action: discover how to utilize advanced analytics and real-time data to dramatically improve customer experience and reduce costs

Boosting Claims Efficiency with Digital Technologies

In an industry that’s increasingly competitive on cost, digital technologies are providing today’s carriers with new ways of setting themselves apart from the pack.

Successfully implementing digital claims will unlock and enable better claims processes, drive innovation and deliver the strategic value of claims to the organization.

Insurance Nexus is bringing together a team of experts including, Bea Rolbiecki (AVP Senior Experience, USAA), Daniel Regan (Vice President, Financial Services, SAP Ariba), Allan Robinson (EVP Field Operations, Sales and Chief Claims officer, Horace Mann Insurance) and John Langowski (Chief Claims Officer, Swyfft) to discuss how to leverage the value of digital to improve customer experience and deliver efficiencies.

Here is what you can learn by tuning in to our webinar:

• What customers really want is choice! Build the ultimate omnichannel experience with improved transparency, designing the customer experience around customer feedback to maximize impact
• Simple improvements, maximum return: Identifying quick wins to drastically reduce cycle times and make your customers smile
• The future of loss adjusters: working hand-in-hand with the robots – Use RPA as an enabler and a win-win for carriers and workers, overhauling the most routine administrative tasks and freeing up resources to focus on delivering an outstanding customer experience

 (FYI – if you can’t join live, I’ll send you the recordings if you register).

Humanizing Insurance Claims with Artificial Intelligence

Insurance customers demand real-time, personalized and omnichannel claims. At the same time, in this critical “moment of truth”, customers are increasingly craving a human connection, and to be listened to as a unique individual, not just a number in a database. Can AI be the solution for hyper-personalized claims experience at scale? Insurance Nexus is bringing Andrew Pelcin (VP - Claims Data Analytics Implementation, Chubb), Natalie Kaschalk (Head of Auto Claims Strategy, Farmers Insurance), David S. Williams (VP Claims, Texas Windstorm Insurance Association) and Amrish Singh (Head of Product Enterprise, Metromile) to discuss how AI is transforming claims into a source of competitive advantage.

Career in Claims Insights

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Connected Claims Post Event Report

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Industry Guide to Touchless Claims

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A C-Suite Take on Results Driven Technology

It has been made abundantly clear that only the most innovative, fast-moving and customer centric carriers will survive. As the spotlight shines on our industry more than ever, now is the time to move digitalization and tech investment to the top of your agenda.

With more options - and competition - than ever for the latest technologies, the real challenge for carriers is not only knowing what works but getting to market before others.

The events of the past 6 months have truly redefined what it means to be a leader. Do you have what it takes to get ahead and stay there?

Get exclusive actionable insights on how to beat the competition and stay at the top:

• Leverage innovative and connected technologies to deliver greater business impact across your organization
• Convert traditionally unreachable customers into your biggest advocates through learning how to adapt brand messaging to achieve sustainable growth
• Make digital technology a strategic priority and arm yourself with the latest technological tools in client communications, finance processes and digital marketing

Harness automation to future-proof your businesses

It is widely accepted that the insurance industry was among the first wave of early adopters leveraging the power of digital labor and automation. Over a decade later, the market is still out ahead and shows no signs of slowing down.

Automation is a trusted and powerful solution within the industry. Reuters Events talked with Claire Burns (CMO and Chief Strategy Officer) Prudential, Jennifer Daniel (VP, Premier Technology Partnerships) Aflac, Robert G. Taylor (VP, Senior Corporate Counsel) Liberty Mutual and Byron Hudson (VP of Sales, Americas) Blue Prism as they discussed how their automation journeys have taken shape and the key considerations required for building robust and secure programmes.

Listen our webinar and get actionable insight on how to kickstart and develop your automation strategy. Learn how to:

• Implement at pace and deliver fast and steady ROI: Uncover how to leverage innovative and connected technologies to deliver greater business impact across your organization
• Scale your Digital Workforce to produce results across your organization: Discover how to redefine the blend of human and technology customer services and find optimal efficiency
• Evolve your automation strategy from reactive to proactive: Learn how to modernize your innovation strategy to achieve leadership status and gain your competitive advantage’
  

Learn how CNA and Nationwide plan to leverage a trillion IoT devices

Key features of the webinar include:

• Become an agile operation: Set an innovation mindset from the top down by rewarding collaboration, flexibility and individual ownership of change
• Build an adaptable foundation: Banish legacy systems forever with a dynamic tech infrastructure capable of rapidly adopting new tech as they emerge
• Spend wisely for maximum ROI: Prioritize Insurtech investments with your future needs front of mind to anchor your strategy to long-term objectives

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American Family, Swiss Re, and Blue Cross and Blue Shield on how to realize immediate ROI cutting edge tech

Key features of the webinar include:

• Finally see ROI from data analytics tech: Hear the use cases that demonstrate ROI from your integration projects along with the use cases that show you how to avoid failure
• Achieve consistent success: Forget tinkering and testing that only results in failed projects, learn to achieve success after success to keep on innovating and leave your competition in the dust
• Unleash your people potential: Maximize people power by training your workforce to leverage the new software tools to maximize the efficiency of each and every employee

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AXA, State Auto and Hippo on how to fuse innovative tech to your company

Key features of the webinar include:

1. Discover emerging technology’s true value: Leverage tech and transform your organization, from claims processing to risk management and streamlining of overall operations
2. Improve your profit margins and transform CX with automation: Learn how to deploy automation with emerging technologies such as ML and AI and gain business efficiencies
3. Innovation as a strategy to stay competitive: Hear how to achieve competitive advantage with innovation- improve data security, exchange data seamlessly, monitor customer behavior and reach a new generation of customer

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